How do I book?
Open the match and press Join. One booking credit is deducted the moment you sign up.
When do I get my booking back?
Cancelling six hours or more before kick-off returns it with no penalty; after that it counts as a no-show with no refund — unless you were on the reserve list or were promoted to the line-up within the last six hours: no absence then, and the booking is not returned. The app tells you which before you press.
What is a freeze?
Two no-shows within twelve months freeze the account for a month, then three, then six. It lifts by itself when the term ends.
How do I check in?
From the venue, inside the window that opens thirty minutes before kick-off, within a hundred and fifty metres. If location fails, ask the organizer for the check-in code.
How is the pitch fee paid?
At the venue. Booking credit is a separate thing: bought inside the app and shown as a count, not an amount.
When does my credit expire?
Purchased credit lives twelve months from the day it is granted, and the soonest-expiring is spent first.
How do I organize a match?
Switch to organizer mode from your account. If your venue is not registered, propose it — admin approves it before you publish on it.
I found a violation — what do I do?
Report the message from inside the room. The report reaches admin with its text and is settled by a written decision naming who took it.